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POLICIES
Visiting
Times
I allow a two-hour interval
of time for arriving to each client's home. I aim to
schedule my arrival at your home based on your pet's
normal "potty break" or feeding time.
Morning
visits are between 6 am and 10 am
Mid-day visits are between 11 am and 2 pm
Evening visits are between 4 pm and 9 pm
These times
are in place to allow me to address any unavoidable or
unpredictable circumstances that may arise at another
client's home and/or difficulty in travel.
Special
Requests
Please do not surprise your Pet Sitter with a special
request on the first day. I provide great flexibility
to our clients, however, please give advance notice for
special requests.
Household
Pet Supplies
If you prefer that I use your household supplies, just
let me know. However, I can provide our own if
necessary. I prefer that my clients leave enough pet
supplies (food, litter, treats). I don't mind "running
to the store" if you don't mind the additional charge
for cost, time and mileage.
Returning
Home Late/Early
There will be times when you are unexpectedly delayed,
or return earlier than you anticipated. Please be sure
to call me in either case. If you are delayed, I will
continue my services until you do arrive home and will
adjust your bill accordingly.
Emergency
Contacts/New Locks/code
Make sure that when you submit your on-line reservation
form that you note any changes to your emergency contact
and/or new locks/codes.
Job
Sharing with Family/Friends
Due to liability concerns, the safety of your home and
pets, plus the safety of my staff, I cannot job share
with your family or friends.
Guests
Staying in your Home
I decline to provide pet sitting services if you have
family or guests staying in your home while you are
away.
Third
Party Entering Your Home
I provide our clients with the security of knowing that
I am insured and bonded and take responsibility for your
home and pets while you are away. Therefore, I cannot
allow third parties to enter your home while I am caring
for your pets and securing your home. Third parties
entering your home can breach this security, making it
impossible to know where the liability falls if doors
are left unlocked, or items are broken or missing.
Doggie
Doors
During my contracted time, I will disable doggie doors
for security purposes. If you have "seniors" or "very
junior" pets, I will offer a schedule which fits with
their needs.
Unlocked
Households
On occasions a new client has said that their back door
remains open for their pets' access to the yard. Not
only is this unsafe for my Pet Sitter, but our client
will not be covered by my bonding and insurance policy.
I require that upon the pet sitter's arrival at the
client's home, it is totally secured. This approach will
continue to be followed throughout my pet sitting
contract.
Leaving
Non-Contracted Animals
I cannot care for non-contracted pets at your home
during our service contract. I am only contracted to
care for your pets. If there is a non-contracted pet
left without previous notice, I will take the pet to a
kennel of my choice and board the pet. It is then the
owner's responsibility to pick up the pet and pay the
boarding fee. There will also be a $50 service charge
added to the client's bill due to this situation. It is
up to the client to obtain reimbursement from the
non-contracted owner.
Temperature/Thunderstorm Plan
If your pet is housed outside 24 hours a day, I will not
leave your pet outside in extreme temperatures. When
you contract with me, I will establish an alternate plan
in the event that the temperature goes over 95 degrees
or below 40 degrees.
Natural
Disaster/Bad Weather
I strongly advise that one of your emergency contacts is
a close-by neighbor in the event that I cannot get to
your home quickly. I will go beyond expectations to
procure your pets and take them to a secure safe area.
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